Support options
With Ujigami, your plant will be recognized as a world-class manufacturer that incorporates Industry 4.0, Industrial Internet of Things (IIoT), and Artificial Intelligence – without the need for time consuming programming resources. People achieve extraordinary results simply by doing their regular jobs. Ujigami ensures success by delivering the following capabilities:
24×7 Support
Direct Connect
Using a secure VPN connection across the Internet, we can review your system and speak to you about what is happening. If desired, we can take control of your system and perform tasks for you.
On Site
Our technical support staff are conveniently located across North America to be available to assist in your facility at any time.
Telephone Support
We offer immediate telephone support with our friendly and knowledgeable technical team.
Non-urgent Support
All e-mails are answered quickly by the appropriate member of our team.
SMS
Need an answer when in a noisy environment? No problem. Just send a text message and our support team will respond.
Training
We have standard training sessions, or we can customize training for your needs, to be delivered at our offices or at your facility.