Consultation

Consultation is normally the first phase of each of our projects. The purpose of this phase is to Define and Plan the productivity and quality opportunities within your manufacturing environment to:

identify the critical items.
eliminate unnecessary requirements.

We will work with your organization to collect and review the inputs to this phase:

Voice of the Customer, including complaints and recommendations from both internal and external customers.
Business Plan Requirements, identifying required quality or productivity results and any business constraints.
Product / Process Benchmarks, to identify the gap between the current status and the benchmark (s).
Product / Process Assumptions, that may correctly or incorrectly identify technical or process features.
Product / Process Reliability Studies, to consider the frequency and severity of repair, scrap, downtime, etc.

Once complete, we will review the following outputs with your organization:

Design Goals, outlining the proposed architecture of the solution.
Reliability and Quality Goals, identifying the productivity and quality improvements required.
Preliminary Bill of Material, to establish the hardware and software components necessary.
Preliminary Process Flow Chart, to describe the required process changes.
Preliminary List of Special Product and Process Characteristics, that the solution must manage or control.
Risk Assessment, explaining the risks that must be managed for a successful implementation.
Management Support, summarizing the interest, commitment, and support of upper management.

We suggest the outputs be reviewed at a Key Stakeholders Meeting, to solicit and obtain appropriate support.

...see Phase II - Process Design and Development

Last Updated: 19 May 2004 3:40:39am